My Progress isn’t being tracked on Brightspace what should I do?

Here are a few tips for ensuring your brightspace progress is being tracked:

1. Ensure you are using a strong and stable internet connection whilst working on your Brightspace modules, as your progress won't be able to save otherwise, if you lose part of your progress due to an unstable connection, this unfortunately means we won't be able to retrieve this data. As a workaround, Brightspace recommends its users click through the different pages of the module while using a strong and stable internet connection to get the progress to save.
2. The platform provider has advised that a progress tracking issue on Brightspace might be due to school server settings or an active Virtual Private Network (VPN). Please reach out to your school IT Support team to check and ensure the following websites are whitelisted from their end: https://brightspace.com/ and https://learning.teachfirst.org.uk/
3. If you are using a VPN please disable it

We hope this resolves your problem, but if you are still having issues please contact us, providing steps you have tried so far. If you are working in school please ask your school IT support to contact us, referencing your name and email, and steps taken so far.

How to tell progress is tracking?

You will be able to see on the course Home an overview of progress on each unit, you should see the number of topics completed increase as progress tracks

For some modules you will also be able to see tick boxes appear as you work through the content pages. This will help to ensure your progress is being tracked. If you don't complete a unit and want to leave, select the 'Back' button as this will take you back to the Course Homepage and record your progress.

After you have completed a Unit, select the "End of Unit" tab and then select "I'm Done!" This will take you back to the Course Homepage and help to ensure your progress is tracked.